Flexible Contact Center Software

Rich functionality, all-in-one, designed to deliver at scale

At a Glance

For subscribers, partners and enterprise

Omnichannel, multi-session desktop

Sophisticated inbound routing

At-a-glance reporting - all media channels

High-performance predictive dialing

Comprehensive, robust APIs

Dynamic blending & workload balancing

Work anywhere - home, remote, contact center

What is Softdial Contact Center™?

Softdial Contact Center™ (SCC) is Sytel’s flagship suite of feature rich contact center applications and services, currently driving 50,000+ users in 50+ countries.​

SCC empowers organisations to​:

  • maximise customer satisfaction, by cutting wait-in-queue times, offering a choice of contact methods, and equipping agents with the information they need to delight customers​
  • maximise agent productivity, with high-performance predictive dialing, and a tailored omnichannel desktop allowing work on several open text sessions at once.​

As a platform, SCC is uniquely flexible, allowing users to either run the full suite, or choose which modules to deploy. It can be extended via SCC’s comprehensive, robust APIs, modified, adapted and even white labelled to fit any business requirements​.

Who is Softdial Contact Center™ For?

Softdial Contact Center™ (SCC) is designed for

  • subscribers who need the rich functionality of Contact Center as a Service (CCaaS) at no upfront cost, with no management overhead
  • partners to provide a Contact Center as a Service (CCaaS) to many tenants across the globe from a single cloud installation
  • enterprises to manage high volumes of interactions between customers and agents, whether at home, remote, or on-premise