Applying AI for Sustainability

IBM Tech Innovation Forum

IBM Tech Event

Another milestone unlocked!

We're thrilled to share that we, Sognare Contact Center Solutions, have been invited to IBM Tech Innovation Forum at Grand Hyatt Manila last 16th of August 2023, with our very own Mr. Mike Cairo as one of the speakers of the honorable event.

Artificial intelligence plays a significant role in promoting sustainability. By putting AI in the core of businesses, we can develop more effective ways and solutions to achieve efficient operations. However, it is essential to ensure that AI is developed and positioned in a way that is ethical, transparent, and inclusive to ensure that it benefits everyone.

As quoted by Mr. Mike Cairo, "Most of the AI assistants now, they act more like co-pilots." AI shouldn't replace the human workforce.

There is a common misconception that AI will replace human workers, leading to unemployment, which is not entirely true, given that humans are needed to oversee and manage AI systems.

AI is designed to augment human intelligence, not replace them. By working alongside AI, humans can achieve greater efficiency, productivity, and innovation.

In the contact center industry, Artificial Intelligence allows agents with instant access to customer information, eliminating guesswork, reducing call handling times and improving productivity. It offers automation features that streamline processes and reduce manual tasks.

Overall, AI has the potential to reshape the industry by providing valuable solutions. By leveraging AI technology, businesses and organizations can make more informed decisions that promote sustainable practices, resulting in positive future outcomes.