Modules

Drive operational efficiency, increase customer satisfaction & improve agent performance

Softdial Contact Center™ (SCC) is modular by design. Its industry-leading components comprise a highly flexible and easily customizable core set of applications and services. It is available by subscription as CCaaS, fully managed and supported by Sytel, or as a platform for quick and easy deployment by partners and enterprise users.

SCC offers unique flexibility to extend and swap out modules, and integrate with any 3rd party applications via comprehensive, robust APIs, to deliver a tailored contact center solution for any environment.

To discover the range of functionality SCC modules offer, follow the links below.

Softdial One

Softdial One™

Highly flexible unified web UI for agents, supervisors and administrators
Softdial Scripter

Softdial Scripter™

Create complex agent scripts, IVR systems, chatbots and other process flow applications
ai dialer

Sytel AI Dialer™

Best-of-breed predictive dialing under any compliance rules

softdial pathfinder

Softdial Pathfinder™

Precise routing rules for ‘best available’ connection

softdial media server

Softdial Media Server™

Core telephony functions to manage all inbound/outbound SIP calls

softdial reporter

Softdial Reporter™ 5

Fully customizable performance reports across all channels, at a glance

Softdial Publisher

Softdial Publisher™

Comprehensive data output to build your own reports

Record Monitoring

Softdial Recording Monitor™

Audio and screen recording of agent activity to ensure the highest standards

Campaign manager

Softdial Campaign Manager™

Automation to optimize any outreach strategy

Softdial Repository

Softdial Repository™

Central storage and configuration of common resources

Softdial Global Compliance

Sytel Global Compliance™

Flexible ‘no contact’ rules to protect contact center and consumer